What exactly is an AI Credit?
It's the unit we bill AI work in. One credit costs one rupee, so a 25-credit chatbot costs ₹25. Every plan comes with a monthly balance and you can recharge whenever you want.
Do unused credits expire?
Plan credits roll over for one month. Recharged credits stay valid forever from the date you buy them.
Why do chatbots cost more than templates?
A chatbot is a much larger piece of work — every node carries its own message, buttons and variables. A template is a single message. We charge 7 credits for each node it creates, and connections between nodes are free.
Will I be charged before I know the cost?
No. Chatbot generation always shows the estimate first — the number of nodes and the credits it will use — and waits for you to confirm.
What happens when my credits run out?
AI features pause until you recharge or your next billing cycle starts. Nothing else on your account is affected — campaigns, inbox and chatbots keep running normally.
Is the AI agent included in my plan?
No, it's a separate add-on starting at ₹,2299/month, because it uses credits continuously as it replies to customers. Everything else — message writing, templates, chatbot building — is included in your plan.
Are WhatsApp message charges included?
No. Meta's per-message charges are billed separately from your conversation wallet, exactly as they are today. AI Credits only cover AI work.
What happens after my free trial ends?
After your 7-day free trial, you can choose to continue with any paid plan. If you don't select a plan, your account will be paused. You can reactivate anytime without losing your data.
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, and bank transfers. Enterprise customers can also pay via invoice.
Are there any hidden fees?
No hidden fees. The price you see is what you pay. The only additional cost is WhatsApp's per-message charges, which are passed through at cost.
Do you offer discounts for annual plans?
Yes! Annual plans save you 30% compared to monthly billing. Contact us for custom enterprise pricing.
How to get started and start using WhatsTool Business for WhatsApp API
To get started using WhatsApp API you need a phone number and a Facebook business account. Create an account with your email ID and set up your number with the embedded signup. You can set it up yourself and get started without any charges. We provide users with the three plans Growth, Growth+ and Pro which are mentioned on this page in detail.
Can I try the product for free?
Yes we give a 7-day free trial. You can create your account and start using WhatsApp API without any plan pricing. To send messages you need to recharge the WhatsApp conversation credit which is a wallet system in our platform with lifetime validity. You get Growth plan features in the free trial.
What happens after my trial ends?
To continue using the platform you need to upgrade to a paid plan else the access to use the platform will be restricted.
How to contact support?
You can contact support by clicking on the support button in the plan page. You will be able to use the support system to get your questions answered.
Is my data safe and secure?
Yes, all your data is safe with us and is only accessible by your secure email login.