Legal · Customer Protection

Refund Policy

Transparent conditions for service credits and refunds.

Last updated: 18 September 2026

Overview

WhatsTool offers a fair refund policy tied to SLA breaches. For the full definition of a critical issue, resolution timelines, and uptime commitment, see our Service Level Agreement.

Refund Tiers

Tier 1

Service Credit

For critical issues unresolved beyond 24 hours. Pro-rated credit added to next billing cycle.

Tier 2

Partial Refund

For critical issues extending beyond 72 hours. Refund equivalent to affected days of active subscription.

Tier 3

Full Refund

For critical issues extending beyond 7 continuous days AND confirmed as WhatsTool infrastructure issue. Full refund of current billing cycle upon written request.

What Is NOT Eligible for Refund

  • Meta-initiated account restrictions or disabling
  • WhatsApp API conversation charges already consumed
  • Time lost due to delayed information or access from customer side
  • Issues where customer-side action was required but not taken
  • Custom development work already delivered
  • Setup fees and one-time onboarding charges
  • Add-on services (green tick application, template approval, custom integrations)

How to Request a Refund

  1. 1Email your request to sujeet@whatstool.business within 15 days of the incident
  2. 2Include: Support ticket reference number, timestamp of issue and resolution, and an impact statement
  3. 3Our team reviews within 7 working days
  4. 4Approved refunds are credited to the original payment method within 10 working days

Contact for Refund Queries

Refund queries

sujeet@whatstool.business

Email: sujeet@whatstool.business

Subject line format: "Refund Request — [Your Business Name]"

Response time: Within 2 working days

Policy Changes

WhatsTool reserves the right to update this policy with 30 days notice to existing customers via email.