Assigning Agent

Manager can assign or transfer chat to an expert to resolve it

Team member-wise filter

Quickly access “my chat” or Manager can view member wise chats

Quick Replies

Reuse frequent messages for faster reply

Private note

Private notes are within you and your team to get quick look into…

Advanced Filter

Filter out issues based on customers, relevant details and w…

Bulk actions

You can assign 100 labels, status, and customer fields in one go fro…

Bulk messaging

Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers

Retargeting

Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers

Schedule Later

This feature allows you to schedule your campaign in the future at your convenience rather than sending it now

Text Reply Analytics

Once you run a campaign on WTB, if your customers start responding then the product provides analytics about the customers who have responded via messages.

Analytics

After you run a campaign on WTB, the product provides complete analytics which includes how many people received it, how many viewed it and what were actions taken. One can also download campaign analytics in CSV format

Button Analytics

Campaigns will have multiple quick reply buttons and WTB provides complete analytics on these buttons such as how many customers clicked and thereafter what action was taken

Download Report

All the campaign analytics can be downloaded in CSV format

Session Message

Within an ongoing chat with a customer, for the next 24 hours session chat allows free communication without being charged any fees.

Uploading contacts

Upload unlimited contacts with fields like name, address, email ID, phone number, etc. from a CSV file or api integration and CRMs

Labels

With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM

Custom Field

This is a unique identifier to assign to your customers for easy access and store any further required information in the product

Status

This feature provides a quick reference to the state of customer issues

Quick Reply

The feature provides a list of automated messages that you can create or use an existing one to answer a query on the chat. Additionally, one can use different media formats to send a reply acting like a campaign for an open chat.

Bulk Actions

With this feature, a user can assign 100 labels, status, and customer fields in one go for contacts

API Integration

Send personalised notification from developer api, update your crm or our crm for every update of customer journey.

No Code Chatbot

Easily build chatbot like automation with drag and drop editor for any questions or lead qualification

Webhook

Receive the updates of our platform on your system to automate your use cases.

CRM apps

Integrate with your CRM to send leads or WhatsApp messages

Payment Apps

Send payment links in a click to your customers from our dashboard

Lead Generation Apps

Logistics

Connect with apps such as Shiprocket to provide delivery related updates.

Connectors

Connect any type of use-cases or apps with connectors such as Pabbly and Zappier.

WhatsApp Catalog

Bring your shopify or ecommerce website into WhatsApp catalog

Shopify Integration

Bring Shopify Catalog in WhatsApp catalog, abundant cart notification, delivery notification.

Auto-checkout

Make purchase on WhatsApp just like e-commerce for faster checkout along with payment

Sales data

Get all the purchase and payment data.

Abandoned cart reminders

Send reminder for abandoned cart purchase

Marketing Template

Create and send marketing template with buttons, call to actions , menu, catalog, carousel, lead forms, links and many more

Utility Template

Create and send utility template messages.

Authentication Template

Send authentication OTP related message for login

Service Template

Get the list of pre made template to easily get started

Invite team member

Invite and assign particular role to your customers with responsibility and permission you want to give.

Agent Analytics

Get analytics of agents performance of there productivity and performance

Agent Assignment

Assign agent based on priority, skill or round robin.

Multiple Account

Setup multiple WhatsApp account for marketing , support or sales or even for multiple business under a single dashboard just like emails

Parallel Account

Run parallel multiple WhatsApp accounts without any overlap.

Quality Management

Manage the quality and most essential settings of profile , quality score, fb verification, two step verification.

Razorpary Integration

Send payment links in a click on WhatsApp from your favourite apps Razorpay and Stripe.

Payment analytics

Get full analytics of payment received based on date and status filter.

Conversation Analytics

Get analytics of how many marketing, utility and service messages have been sent over date range.

Message Analytics

Get analytics on the total number of messages your business have sent and the relevant analytics

Campaign Analytics

Detailed analytics about your campaign about who have received it, how many viewed it and what were actions taken

Template Analytics

WTB provides template analytics such as how many times a particular template has been sent.

Cost Analytics

WTB provides total cost analytics of all conversations that one does on a particular time

Android

Be available on the go to answer your customer queries.

iOS Apps

Use app anytime anywhere to do sales, support or even run campaign.

OTP based login

Strong security

Strong security and permission lead access