Features that bring WhatsApp
power for your business growth
WhatsTool Business offers everything you need to do your marketing, sales
and support best with automation and integration on WhatsApp
Team Inbox
Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages
Assigning Agent
Manager can assign or transfer chat to an expert to resolve it
Team member-wise filter
Quickly access “my chat” or Manager can view member wise chats
Quick Replies
Reuse frequent messages for faster reply
Private note
Private notes are within you and your team to get quick look into…
Advanced Filter
Filter out issues based on customers, relevant details and w…
Bulk actions
You can assign 100 labels, status, and customer fields in one go fro…
Campaign
Broadcast with personalise bulk messaging at scale for better results with insightful data and powerful feature sets
Bulk messaging
Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers
Retargeting
Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers
Schedule Later
This feature allows you to schedule your campaign in the future at your convenience rather than sending it now
Text Reply Analytics
Once you run a campaign on WTB, if your customers start responding then the product provides analytics about the customers who have responded via messages.
Analytics
After you run a campaign on WTB, the product provides complete analytics which includes how many people received it, how many viewed it and what were actions taken. One can also download campaign analytics in CSV format
Button Analytics
Campaigns will have multiple quick reply buttons and WTB provides complete analytics on these buttons such as how many customers clicked and thereafter what action was taken
Download Report
All the campaign analytics can be downloaded in CSV format
Session Message
Within an ongoing chat with a customer, for the next 24 hours session chat allows free communication without being charged any fees.
Contacts & CRM
Manage your customers easily with excel like crm
Uploading contacts
Upload unlimited contacts with fields like name, address, email ID, phone number, etc. from a CSV file or api integration and CRMs
Labels
With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM
Custom Field
This is a unique identifier to assign to your customers for easy access and store any further required information in the product
Status
This feature provides a quick reference to the state of customer issues
Quick Reply
The feature provides a list of automated messages that you can create or use an existing one to answer a query on the chat. Additionally, one can use different media formats to send a reply acting like a campaign for an open chat.
Bulk Actions
With this feature, a user can assign 100 labels, status, and customer fields in one go for contacts
Automation
Automate your messages on WhatsApp with no code chatbot builder and Integrate with your CRM, Payments, Google Sheet or any tech stack that you use.
API Integration
Send personalised notification from developer api, update your crm or our crm for every update of customer journey.
No Code Chatbot
Easily build chatbot like automation with drag and drop editor for any questions or lead qualification
Webhook
Receive the updates of our platform on your system to automate your use cases.
Integration
With 100+ native integration , we got your business use case covered for any kind of automation requirement
CRM apps
Integrate with your CRM to send leads or WhatsApp messages
Payment Apps
Send payment links in a click to your customers from our dashboard
Lead Generation Apps
Send personalised WhatsApp message on Facebook Ads leads form.
Logistics
Connect with apps such as Shiprocket to provide delivery related updates.
Connectors
Connect any type of use-cases or apps with connectors such as Pabbly and Zappier.
Catalog & Commerce
Bring your shopify or ecommerce website into WhatsApp catalog for auto-checkout
WhatsApp Catalog
Bring your shopify or ecommerce website into WhatsApp catalog
Shopify Integration
Bring Shopify Catalog in WhatsApp catalog, abundant cart notification, delivery notification.
Auto-checkout
Make purchase on WhatsApp just like e-commerce for faster checkout along with payment
Sales data
Get all the purchase and payment data.
Abandoned cart reminders
Send reminder for abandoned cart purchase
Templates
Create and manage all templates from our platform
Marketing Template
Create and send marketing template with buttons, call to actions , menu, catalog, carousel, lead forms, links and many more
Utility Template
Create and send utility template messages.
Authentication Template
Send authentication OTP related message for login
Service Template
Get the list of pre made template to easily get started
Agent Management
Bring team efficiency and managed permission for best outcome
Invite team member
Invite and assign particular role to your customers with responsibility and permission you want to give.
Agent Analytics
Get analytics of agents performance of there productivity and performance
Agent Assignment
Assign agent based on priority, skill or round robin.
Multiple WhatsApp Account
Bring marketing, sells and support under one dashboard with multiple parallel account just like Gmail
Multiple Account
Setup multiple WhatsApp account for marketing , support or sales or even for multiple business under a single dashboard just like emails
Parallel Account
Run parallel multiple WhatsApp accounts without any overlap.
Quality Management
Manage the quality and most essential settings of profile , quality score, fb verification, two step verification.
Payments Integration
Collect payment easily from customers on your favourite platform
Razorpary Integration
Send payment links in a click on WhatsApp from your favourite apps Razorpay and Stripe.
Payment analytics
Get full analytics of payment received based on date and status filter.
Analytics
With right analytics make right decision
Conversation Analytics
Get analytics of how many marketing, utility and service messages have been sent over date range.
Message Analytics
Get analytics on the total number of messages your business have sent and the relevant analytics
Campaign Analytics
Detailed analytics about your campaign about who have received it, how many viewed it and what were actions taken
Template Analytics
WTB provides template analytics such as how many times a particular template has been sent.
Cost Analytics
WTB provides total cost analytics of all conversations that one does on a particular time
Mobile apps
Mobile apps to manage your customers and chats on the go
Android
Be available on the go to answer your customer queries.
iOS Apps
Use app anytime anywhere to do sales, support or even run campaign.
Security
Your data is just for you and its completely safe.
OTP based login
Strong security
Strong security and permission lead access
Team Inbox
Campaign
Contacts & CRM
Automation
Integration
Commerce
Templates
Agent Management
Multiple Account
Payments Integration
Analytics
Mobile apps
Security
Team Inbox
Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages
Assigning Agent
Manager can assign or transfer chat to an expert to resolve it
Team member-wise filter
Quickly access “my chat” or Manager can view member wise chats
Quick Replies
Reuse frequent messages for faster reply
Private note
Private notes are within you and your team to get quick look into…
Advanced Filter
Filter out issues based on customers, relevant details and w…
Bulk actions
You can assign 100 labels, status, and customer fields in one go fro…
Campaign
Broadcast with personalise bulk messaging at scale for better results with insightful data and powerful feature sets
Bulk messaging
Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers
Retargeting
Retargeting is a powerful feature to retarget users who might have shown interest in your product with personalised offers
Schedule Later
This feature allows you to schedule your campaign in the future at your convenience rather than sending it now
Text Reply Analytics
Once you run a campaign on WTB, if your customers start responding then the product provides analytics about the customers who have responded via messages.
Analytics
After you run a campaign on WTB, the product provides complete analytics which includes how many people received it, how many viewed it and what were actions taken. One can also download campaign analytics in CSV format
Button Analytics
Campaigns will have multiple quick reply buttons and WTB provides complete analytics on these buttons such as how many customers clicked and thereafter what action was taken
Download Report
All the campaign analytics can be downloaded in CSV format
Session Message
Within an ongoing chat with a customer, for the next 24 hours session chat allows free communication without being charged any fees.
Contacts & CRM
Manage your customers easily with excel like crm
Uploading contacts
Upload unlimited contacts with fields like name, address, email ID, phone number, etc. from a CSV file or api integration and CRMs
Labels
With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM
Custom Field
This is a unique identifier to assign to your customers for easy access and store any further required information in the product
Status
This feature provides a quick reference to the state of customer issues
Quick Reply
The feature provides a list of automated messages that you can create or use an existing one to answer a query on the chat. Additionally, one can use different media formats to send a reply acting like a campaign for an open chat.
Bulk Actions
With this feature, a user can assign 100 labels, status, and customer fields in one go for contacts
Automation
Automate your messages on WhatsApp with no code chatbot builder and Integrate with your CRM, Payments, Google Sheet or any tech stack that you use.
API Integration
Send personalised notification from developer api, update your crm or our crm for every update of customer journey.
No Code Chatbot
Easily build chatbot like automation with drag and drop editor for any questions or lead qualification
Webhook
Receive the updates of our platform on your system to automate your use cases.
Integration
With 100+ native integration , we got your business use case covered for any kind of automation requirement
CRM apps
Integrate with your CRM to send leads or WhatsApp messages
Payment Apps
Send payment links in a click to your customers from our dashboard
Lead Generation Apps
Send personalised WhatsApp message on Facebook Ads leads form.
Logistics
Connect with apps such as Shiprocket to provide delivery related updates.
Connectors
Connect any type of use-cases or apps with connectors such as Pabbly and Zappier.
Catalog & Commerce
Bring your shopify or ecommerce website into WhatsApp catalog for auto-checkout
WhatsApp Catalog
Bring your shopify or ecommerce website into WhatsApp catalog
Shopify Integration
Bring Shopify Catalog in WhatsApp catalog, abundant cart notification, delivery notification.
Auto-checkout
Make purchase on WhatsApp just like e-commerce for faster checkout along with payment
Sales data
Get all the purchase and payment data.
Abandoned cart reminders
Send reminder for abandoned cart purchase
Templates
Create and manage all templates from our platform
Marketing Template
Create and send marketing template with buttons, call to actions , menu, catalog, carousel, lead forms, links and many more
Utility Template
Create and send utility template messages.
Authentication Template
Send authentication OTP related message for login
Service Template
Get the list of pre made template to easily get started
Agent Management
Bring team efficiency and managed permission for best outcome
Invite team member
Invite and assign particular role to your customers with responsibility and permission you want to give.
Agent Analytics
Get analytics of agents performance of there productivity and performance
Agent Assignment
Assign agent based on priority, skill or round robin.
Multiple WhatsApp Account
Bring marketing, sells and support under one dashboard with multiple parallel account just like Gmail
Multiple Account
Setup multiple WhatsApp account for marketing , support or sales or even for multiple business under a single dashboard just like emails
Parallel Account
Run parallel multiple WhatsApp accounts without any overlap.
Quality Management
Manage the quality and most essential settings of profile , quality score, fb verification, two step verification.
Payments Integration
Collect payment easily from customers on your favourite platform
Razorpary Integration
Send payment links in a click on WhatsApp from your favourite apps Razorpay and Stripe.
Payment analytics
Get full analytics of payment received based on date and status filter.
Analytics
With right analytics make right decision
Conversation Analytics
Get analytics of how many marketing, utility and service messages have been sent over date range.
Message Analytics
Get analytics on the total number of messages your business have sent and the relevant analytics
Campaign Analytics
Detailed analytics about your campaign about who have received it, how many viewed it and what were actions taken
Template Analytics
WTB provides template analytics such as how many times a particular template has been sent.
Cost Analytics
WTB provides total cost analytics of all conversations that one does on a particular time
Mobile apps
Mobile apps to manage your customers and chats on the go
Android
Be available on the go to answer your customer queries.
iOS Apps
Use app anytime anywhere to do sales, support or even run campaign.
Security
Your data is just for you and its completely safe.
OTP based login
Strong security
Strong security and permission lead access
