All WhatsApp Chats in One Place
A unified inbox and integrated CRM ensure every support or sales conversation is handled by the right person.
“Never drop a chat – see full history and assign managers instantly.”
Broken Conversations, Lost Context
One missed message can mean a lost customer. Disorganized chat management leads to major inefficiencies.
Siloed Teams
Sales reps and support agents work in silos on multiple chat threads without syncing.
Frustrated Leads
Leads complain constantly when no one knows their history from previous chats.
Data Errors
Manual CRM updates cause data errors, duplicate entries, and an incomplete picture.
Team Inbox & CRM
Centralize Every Connection
- Shared Inbox:
- All WhatsApp messages (sales & support) appear in one global dashboard.
- Assignment:
- Tag managers/agents to each conversation so nothing falls through.
- CRM Sync:
- Chat transcripts and customer data auto-save to your integrated CRM.
- Contact History:
- Every agent sees past conversations at a glance.
Team Collaboration in Action
Watch a seamless handover happen entirely behind the scenes.
Support Handles Issue
A customer chats about a product issue. The system auto-assigns it to the support lead who resolves it quickly.
Sales Flagged for Upsell
After resolving, the same conversation is flagged and assigned to the account manager for an upsell opportunity.
CRM Auto-Updates
The CRM contact record is seamlessly updated with new notes, support tags, and the potential upsell pipeline stage.
Streamline Your Workflows
"Collaborate and convert without chaos."
Save Hours
Auto-log all chats into your CRM automatically, eliminating manual data entry for reps.
Improve Response Time
Clear ownership means inquiries never sit idle waiting for 'someone' to respond.
Provide Context
Provide consistently better service to customers with complete past context and metadata.
Efficiency Powered by Features
Transform WhatsApp from a simple chat app to an enterprise support command center.
Tagging & Assignment
Assign each chat to a specific agent or team automatically based on keywords or manually routed.
History at a Glance
View all notes, previous issues, invoices, and user preferences right next to the current chat.
Multi-Agent Chat
Need backup? Multiple team members can quietly join or monitor a conversation in real-time.
CRM Connections
Pull data from, or push data to, popular systems like Salesforce, HubSpot, Zoho, and more.
FAQs
Find answers to common questions about WhatsTool Business API, pricing, and features.
To get started to using WhatsApp Business API you need the following three things
- Facebook Business account
- A phone number
- Business with a valid website and registration
We provide setup support to get WhatsApp Business API . Create your account to start the process of getting WhatsApp Business API.
A. Self setup available : Setup yourself from the provided video guide for free.
B. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins in which the setup will be completed.
Using WhatsApp Business API through our platform has two charges.
- Subscription charges – based on the plan you choose for your business, this is a monthly/annual recurring charges.
- WhatsApp conversation charges – as per the category of conversation initiated and country of the recipient.
There is no extra charges to get green tick. We help you get verified green tick.
To get green tick you need to have following things
- A WhatsApp Business API number
- Verified Facebook Business account
- online published article on popular news/media websites
Business phone numbers are initially limited to 250 business-initiated conversations in a 24-hour moving period, but this limit can be increased.
Increasing Your Limit
Messaging limits can be increased to the following:
- 1K business-initiated conversations
- 10K business-initiated conversations
- 100K business-initiated conversations
- An unlimited number of business-initiated conversations
You can increase your messaging limit to 1K on your own using the following methods. Higher limits, however, can only be achieved through automatic scaling, which happens after your limit has been increased to 1K.
Solution: You can raise a request from our dashboard to unban your number.
To use the same plan for different number you need to pay Rs 1000 or $15 for changing number in case of banned or any personal reason.
Explanation:
When the quality rating reaches low quality, your phone number quality rating changes to Low. If the phone number quality is Low and on track to be downgraded to a lower message tier, the phone number status changes to Flagged. When a phone number is Flagged, if the quality doesn’t improve over seven days, the status returns to Connected. However, the messaging limit will decrease to the next level. For example, the phone number that used to have the 100,000 messaging limit now has the 10,000 messaging limit.
- Connected: You can send outgoing messages within your set messaging limit.
- Flagged: This status occurs when the phone number’s quality rating changes to Low and is on track to be downgraded to a lower message tier. Businesses can’t upgrade messaging limit tiers while the status is Flagged. If the quality rating:
- - Improves to a high or medium quality by the seventh day, the status will return to Connected and your messaging limit tier will remain unaffected.
- - Does not improve by the seventh day, your status will return to Connected, but your messaging limit will decrease to the next level.
The blocking of your number will depend on the quality rating of phone number.
Your quality rating is a rating based on the recent messages that your customers have received over the past seven days. This rating is determined by the feedback from your customers, such as the reason to block your phone number and other reporting issues.
You can find the quality rating in the WhatsTool Business setting with the Phone numbers. The Quality rating column displays the quality states, including:
- Green: High quality
- Yellow: Medium quality
- Red: Low quality
You can become eligible for more features when your business maintains a High quality rating. When the user blocks your business, they can select a block reason, including No longer needed, Didn’t sign up, Spam, Offensive messages or No reason.
- WhatsApp Business app is a free-to-download app that makes it easy for businesses to interact professionally with customers using tools to automate and quickly respond to messages.
- WhatsApp Business API is a collection of APIs and tools that allows medium and enterprise businesses to interact with their customers via WhatsApp at scale. Using WhatsApp APIs, businesses can connect thousands of agents and bots to interact with customers either automatically or manually. WhatsApp APIs also integrate with diverse backend systems like customer relationship management (CRM) and marketing platforms.
a. Self setup available : Setup yourself from the provided video guide for free.
b. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins duration in which the setup will be completed.
We are providing 7 days free trial so you can validate your usecase and understand the WhatsTool Business dashboard.
We welcome and support to use this for 7 days to fullest but we are also restricting the 7 days free trial if we find that you are violating our uses limit or not having proper business for using WhatApp Business api. If we find any violation we can expire your account immediately or within 24 hr.