All WhatsApp Chats in One Place
A unified inbox and integrated CRM ensure every support or sales conversation is handled by the right person.
“Never drop a chat – see full history and assign managers instantly.”
Broken Conversations, Lost Context
One missed message can mean a lost customer. Disorganized chat management leads to major inefficiencies.
Siloed Teams
Sales reps and support agents work in silos on multiple chat threads without syncing.
Frustrated Leads
Leads complain constantly when no one knows their history from previous chats.
Data Errors
Manual CRM updates cause data errors, duplicate entries, and an incomplete picture.
Team Inbox & CRM
Centralize Every Connection
- Shared Inbox:
- All WhatsApp messages (sales & support) appear in one global dashboard.
- Assignment:
- Tag managers/agents to each conversation so nothing falls through.
- CRM Sync:
- Chat transcripts and customer data auto-save to your integrated CRM.
- Contact History:
- Every agent sees past conversations at a glance.
Team Collaboration in Action
Watch a seamless handover happen entirely behind the scenes.
Support Handles Issue
A customer chats about a product issue. The system auto-assigns it to the support lead who resolves it quickly.
Sales Flagged for Upsell
After resolving, the same conversation is flagged and assigned to the account manager for an upsell opportunity.
CRM Auto-Updates
The CRM contact record is seamlessly updated with new notes, support tags, and the potential upsell pipeline stage.
Streamline Your Workflows
"Collaborate and convert without chaos."
Save Hours
Auto-log all chats into your CRM automatically, eliminating manual data entry for reps.
Improve Response Time
Clear ownership means inquiries never sit idle waiting for 'someone' to respond.
Provide Context
Provide consistently better service to customers with complete past context and metadata.
Efficiency Powered by Features
Transform WhatsApp from a simple chat app to an enterprise support command center.
Tagging & Assignment
Assign each chat to a specific agent or team automatically based on keywords or manually routed.
History at a Glance
View all notes, previous issues, invoices, and user preferences right next to the current chat.
Multi-Agent Chat
Need backup? Multiple team members can quietly join or monitor a conversation in real-time.
CRM Connections
Pull data from, or push data to, popular systems like Salesforce, HubSpot, Zoho, and more.
FAQs
Find answers to common questions about WhatsTool Business API, pricing, and features.