Send Interactive Surveys Over WhatsApp
Reach hundreds or thousands of customers with personalized survey campaigns. Get data faster than email or SMS.
“Survey response rates triple when sent via chat.”
Traditional Surveys Fail at Scale
If you can’t easily survey everyone, you can’t get the insights you need.
- Low Email Open Rates
Low email open rates mean low survey responses, skewing your important data.
- Manual Management
Managing large contact lists manually is error-prone and incredibly tedious.
- Slow Insights
Timely insights are lost when surveys are slow to send and painfully slow to analyze.
Automated & Scalable
WhatsTool Survey Campaigns
Set-and-forget surveys. Automate your data collection process entirely on WhatsApp.
- Bulk Sends
- Upload a list of contacts and send the same survey to all recipients instantly.
- Personalization
- Each message can include custom fields (e.g., name, previous purchases) to boost relevance.
- Repeat Reminders
- Automatically resend polite reminders to non-responders to increase completion rates.
- Real-Time Analytics
- Track responses and completion rates live on a comprehensive dashboard.
Insights at Your Fingertips
Turn WhatsApp chats into customer intelligence.
WhatsTool
Hi Sarah! How would you rate our new winter collection? 👗✨
Sarah
Love it! 5 stars.
WhatsTool
Awesome! What's your favorite piece so far?
Sarah
The red wool coat is perfect.
WhatsTool
Great choice! Thanks for your input. Expected delivery is tomorrow!
Gather Instant Research
Easily deploy market research, event feedback, or employee surveys instantly to massive lists.
More Reliable Data
High completion rates simply mean more reliable, accurate data for your business.
Quick Decision Making
Use the results immediately to make quick decisions, like launching a successful targeted promotion.
Survey Case Study
A retail brand sent a WhatsApp survey to 10,000 customers about a new product line.
40%+
Response Rate
Achieved within 2 days of sending the mass campaign.
~10%
Email Average
The typical average response rate they saw on previous email surveys.
WhatsApp surveys drastically outperformed legacy methods in both volume and speed.
Features
Everything you need to speed up market feedback.
Survey Templates
Use pre-built templates (NPS, multiple-choice, free text) to get started instantly.
Automation
Schedule messages or trigger surveys directly after a specific event (purchase, sign-up).
Multimedia Support
Include dynamic images or videos in your surveys for far richer context and better data.
Deep Integration
Export your survey results automatically to your favorite analytics tools or CRM.
Launch Your First Survey Now
Poll your audience on WhatsApp with one click.
No credit card required. Setup takes less than 5 minutes.
FAQs
Find answers to common questions about WhatsTool Business API, pricing, and features.
To get started to using WhatsApp Business API you need the following three things
- Facebook Business account
- A phone number
- Business with a valid website and registration
We provide setup support to get WhatsApp Business API . Create your account to start the process of getting WhatsApp Business API.
A. Self setup available : Setup yourself from the provided video guide for free.
B. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins in which the setup will be completed.
Using WhatsApp Business API through our platform has two charges.
- Subscription charges – based on the plan you choose for your business, this is a monthly/annual recurring charges.
- WhatsApp conversation charges – as per the category of conversation initiated and country of the recipient.
There is no extra charges to get green tick. We help you get verified green tick.
To get green tick you need to have following things
- A WhatsApp Business API number
- Verified Facebook Business account
- online published article on popular news/media websites
Business phone numbers are initially limited to 250 business-initiated conversations in a 24-hour moving period, but this limit can be increased.
Increasing Your Limit
Messaging limits can be increased to the following:
- 1K business-initiated conversations
- 10K business-initiated conversations
- 100K business-initiated conversations
- An unlimited number of business-initiated conversations
You can increase your messaging limit to 1K on your own using the following methods. Higher limits, however, can only be achieved through automatic scaling, which happens after your limit has been increased to 1K.
Solution: You can raise a request from our dashboard to unban your number.
To use the same plan for different number you need to pay Rs 1000 or $15 for changing number in case of banned or any personal reason.
Explanation:
When the quality rating reaches low quality, your phone number quality rating changes to Low. If the phone number quality is Low and on track to be downgraded to a lower message tier, the phone number status changes to Flagged. When a phone number is Flagged, if the quality doesn’t improve over seven days, the status returns to Connected. However, the messaging limit will decrease to the next level. For example, the phone number that used to have the 100,000 messaging limit now has the 10,000 messaging limit.
- Connected: You can send outgoing messages within your set messaging limit.
- Flagged: This status occurs when the phone number’s quality rating changes to Low and is on track to be downgraded to a lower message tier. Businesses can’t upgrade messaging limit tiers while the status is Flagged. If the quality rating:
- - Improves to a high or medium quality by the seventh day, the status will return to Connected and your messaging limit tier will remain unaffected.
- - Does not improve by the seventh day, your status will return to Connected, but your messaging limit will decrease to the next level.
The blocking of your number will depend on the quality rating of phone number.
Your quality rating is a rating based on the recent messages that your customers have received over the past seven days. This rating is determined by the feedback from your customers, such as the reason to block your phone number and other reporting issues.
You can find the quality rating in the WhatsTool Business setting with the Phone numbers. The Quality rating column displays the quality states, including:
- Green: High quality
- Yellow: Medium quality
- Red: Low quality
You can become eligible for more features when your business maintains a High quality rating. When the user blocks your business, they can select a block reason, including No longer needed, Didn’t sign up, Spam, Offensive messages or No reason.
- WhatsApp Business app is a free-to-download app that makes it easy for businesses to interact professionally with customers using tools to automate and quickly respond to messages.
- WhatsApp Business API is a collection of APIs and tools that allows medium and enterprise businesses to interact with their customers via WhatsApp at scale. Using WhatsApp APIs, businesses can connect thousands of agents and bots to interact with customers either automatically or manually. WhatsApp APIs also integrate with diverse backend systems like customer relationship management (CRM) and marketing platforms.
a. Self setup available : Setup yourself from the provided video guide for free.
b. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins duration in which the setup will be completed.
We are providing 7 days free trial so you can validate your usecase and understand the WhatsTool Business dashboard.
We welcome and support to use this for 7 days to fullest but we are also restricting the 7 days free trial if we find that you are violating our uses limit or not having proper business for using WhatApp Business api. If we find any violation we can expire your account immediately or within 24 hr.