Get Real-Time Customer Feedback on WhatsApp
Auto-send satisfaction surveys and rating requests after service. Capture honest reviews when customer engagement is highest.
“Instant feedback leads to faster improvements.”
Feedback is Hard to Get
Without a systematic way to capture insights, you're flying blind.
- Low Response Rate
Customers rarely fill out email surveys, leaving you with skewed data.
- Wasted Resources
No-shows and cancellations waste resources without feedback on why they happen.
- Unpredictable Insights
Word-of-mouth is unpredictable and anecdotal, making it hard to scale improvements.
The Solution
Automated Surveys via Chat
Collect timely, high-response feedback directly where your customers already are.
- Post-Interaction Trigger
- Trigger a quick survey immediately after support or purchase while details are fresh.
- Interactive Questions
- Collect ratings, NPS, or open comments right in WhatsApp's intuitive interface.
- Instant Negative Alerts
- Get notified of unhappy customers (1-2 stars) for swift remedial action.
- In-Depth Reporting
- Dashboard shows CSAT, NPS trends, and response rates at a glance.
How It Works
WhatsTool
On a scale of 1–5, how satisfied were you?
Customer
5
WhatsTool
Please tell us why.
Customer
Great service and fast response!
WhatsTool
Could you share a quick public review?
Trigger Automated Survey
Automatically send a satisfaction request immediately after a support ticket is closed or a purchase is completed.
Interactive CSAT/NPS
Customers reply with a simple number or button tap. Fast, easy, and high conversion.
Smart Follow-ups
Based on the rating, the bot asks for specifics or prompts for a public review for high ratings.
Improve Your Business
Use feedback to drive real change and build a competitive advantage.
40-60%
Higher Response Rates
compared to traditional email surveys
Real-Time
Issue Resolution
Alerts for any 1–2 star ratings for instant action
Trust
Social Proof
"X% of customers love our service" is easy to prove
“Use feedback to drive change.”
Features Built for Insights
Tools designed to simplify data collection and maximize customer engagement.
NPS Surveys
Automated Net Promoter Score collection to track long-term loyalty.
CSAT Ratings
One-click satisfaction rating system within WhatsApp for instant feedback.
Open Feedback
Allow customers to type detailed feedback; automatically categorize with CRM tags.
Review Prompts
Automatically prompt high-rating customers for public reviews or testimonials.
Start Listening to Your Customers
Gather feedback in minutes and act instantly to improve your business.
No credit card required. Setup takes less than 5 minutes.
Frequently Asked Questions
Campaign Result