Get Real-Time Customer Feedback on WhatsApp
Auto-send satisfaction surveys and rating requests after service. Capture honest reviews when customer engagement is highest.
“Instant feedback leads to faster improvements.”
Feedback is Hard to Get
Without a systematic way to capture insights, you're flying blind.
- Low Response Rate
Customers rarely fill out email surveys, leaving you with skewed data.
- Wasted Resources
No-shows and cancellations waste resources without feedback on why they happen.
- Unpredictable Insights
Word-of-mouth is unpredictable and anecdotal, making it hard to scale improvements.
The Solution
Automated Surveys via Chat
Collect timely, high-response feedback directly where your customers already are.
- Post-Interaction Trigger
- Trigger a quick survey immediately after support or purchase while details are fresh.
- Interactive Questions
- Collect ratings, NPS, or open comments right in WhatsApp's intuitive interface.
- Instant Negative Alerts
- Get notified of unhappy customers (1-2 stars) for swift remedial action.
- In-Depth Reporting
- Dashboard shows CSAT, NPS trends, and response rates at a glance.
How It Works
WhatsTool
On a scale of 1–5, how satisfied were you?
Customer
5
WhatsTool
Please tell us why.
Customer
Great service and fast response!
WhatsTool
Could you share a quick public review?
Trigger Automated Survey
Automatically send a satisfaction request immediately after a support ticket is closed or a purchase is completed.
Interactive CSAT/NPS
Customers reply with a simple number or button tap. Fast, easy, and high conversion.
Smart Follow-ups
Based on the rating, the bot asks for specifics or prompts for a public review for high ratings.
Improve Your Business
Use feedback to drive real change and build a competitive advantage.
40-60%
Higher Response Rates
compared to traditional email surveys
Real-Time
Issue Resolution
Alerts for any 1–2 star ratings for instant action
Trust
Social Proof
"X% of customers love our service" is easy to prove
“Use feedback to drive change.”
Features Built for Insights
Tools designed to simplify data collection and maximize customer engagement.
NPS Surveys
Automated Net Promoter Score collection to track long-term loyalty.
CSAT Ratings
One-click satisfaction rating system within WhatsApp for instant feedback.
Open Feedback
Allow customers to type detailed feedback; automatically categorize with CRM tags.
Review Prompts
Automatically prompt high-rating customers for public reviews or testimonials.
Start Listening to Your Customers
Gather feedback in minutes and act instantly to improve your business.
No credit card required. Setup takes less than 5 minutes.
FAQs
Find answers to common questions about WhatsTool Business API, pricing, and features.
To get started to using WhatsApp Business API you need the following three things
- Facebook Business account
- A phone number
- Business with a valid website and registration
We provide setup support to get WhatsApp Business API . Create your account to start the process of getting WhatsApp Business API.
A. Self setup available : Setup yourself from the provided video guide for free.
B. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins in which the setup will be completed.
Using WhatsApp Business API through our platform has two charges.
- Subscription charges – based on the plan you choose for your business, this is a monthly/annual recurring charges.
- WhatsApp conversation charges – as per the category of conversation initiated and country of the recipient.
There is no extra charges to get green tick. We help you get verified green tick.
To get green tick you need to have following things
- A WhatsApp Business API number
- Verified Facebook Business account
- online published article on popular news/media websites
Business phone numbers are initially limited to 250 business-initiated conversations in a 24-hour moving period, but this limit can be increased.
Increasing Your Limit
Messaging limits can be increased to the following:
- 1K business-initiated conversations
- 10K business-initiated conversations
- 100K business-initiated conversations
- An unlimited number of business-initiated conversations
You can increase your messaging limit to 1K on your own using the following methods. Higher limits, however, can only be achieved through automatic scaling, which happens after your limit has been increased to 1K.
Solution: You can raise a request from our dashboard to unban your number.
To use the same plan for different number you need to pay Rs 1000 or $15 for changing number in case of banned or any personal reason.
Explanation:
When the quality rating reaches low quality, your phone number quality rating changes to Low. If the phone number quality is Low and on track to be downgraded to a lower message tier, the phone number status changes to Flagged. When a phone number is Flagged, if the quality doesn’t improve over seven days, the status returns to Connected. However, the messaging limit will decrease to the next level. For example, the phone number that used to have the 100,000 messaging limit now has the 10,000 messaging limit.
- Connected: You can send outgoing messages within your set messaging limit.
- Flagged: This status occurs when the phone number’s quality rating changes to Low and is on track to be downgraded to a lower message tier. Businesses can’t upgrade messaging limit tiers while the status is Flagged. If the quality rating:
- - Improves to a high or medium quality by the seventh day, the status will return to Connected and your messaging limit tier will remain unaffected.
- - Does not improve by the seventh day, your status will return to Connected, but your messaging limit will decrease to the next level.
The blocking of your number will depend on the quality rating of phone number.
Your quality rating is a rating based on the recent messages that your customers have received over the past seven days. This rating is determined by the feedback from your customers, such as the reason to block your phone number and other reporting issues.
You can find the quality rating in the WhatsTool Business setting with the Phone numbers. The Quality rating column displays the quality states, including:
- Green: High quality
- Yellow: Medium quality
- Red: Low quality
You can become eligible for more features when your business maintains a High quality rating. When the user blocks your business, they can select a block reason, including No longer needed, Didn’t sign up, Spam, Offensive messages or No reason.
- WhatsApp Business app is a free-to-download app that makes it easy for businesses to interact professionally with customers using tools to automate and quickly respond to messages.
- WhatsApp Business API is a collection of APIs and tools that allows medium and enterprise businesses to interact with their customers via WhatsApp at scale. Using WhatsApp APIs, businesses can connect thousands of agents and bots to interact with customers either automatically or manually. WhatsApp APIs also integrate with diverse backend systems like customer relationship management (CRM) and marketing platforms.
a. Self setup available : Setup yourself from the provided video guide for free.
b. Setup Service from WhatsTool team: It will cost Rs 1000 for 30 mins duration in which the setup will be completed.
We are providing 7 days free trial so you can validate your usecase and understand the WhatsTool Business dashboard.
We welcome and support to use this for 7 days to fullest but we are also restricting the 7 days free trial if we find that you are violating our uses limit or not having proper business for using WhatApp Business api. If we find any violation we can expire your account immediately or within 24 hr.